Returning the goods

  • Feel free to try the juices in our e-shop, because buying e. there is no risk in the www.siltassiulas.lt store: you can always return the purchased goods or exchange them for others (different dimensions, color, composition, shape).

    Pursuant to Articles 6.228(10) and 6.228(11) of the Civil Code of the Republic of Lithuania, you (Buyer) can exercise the right to return the goods within 14 (fourteen) calendar days from the date of receipt of the goods. We will refund the amount you paid and the delivery costs paid during your purchase within 10 days. d. from the day of receiving the goods. You (the Buyer) bear the direct costs of returning the goods.

    If you have decided to return the goods, contact us at info@siltassiulas.lt and we will send you a form for the return of goods, which you will fill out together with the returned goods and send to us.

    You (Buyer) can return the goods or exchange them for others if:

    • the product was not damaged by the Buyer;
    • the product has not been used or otherwise has not lost its marketable appearance;
    • the product label is not torn off or otherwise damaged;
    • the product is in the same configuration as the Buyer received it;
    • when returning the product, the necessary documents are submitted: invoice and 9.2 of the Rules. the deed of return of goods specified in point.

    We always tend to solve the problems that have arisen with the help of a smooth mutual dialogue, so if you have any questions or uncertainties, we suggest that you first contact us by phone at +37061559870 or by e-mail. by mail info@siltassiulas.lt.

    We also inform you that you have the right to submit a request/complaint to the State Consumer Rights Protection Service (Vilniaus st. 25, 01402, Vilnius, e-mail: tarnyba@vvtat.lt) or to fill out a request form on the EGS platform http:/ /ec.europa.eu/odr/ .  

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